No. Fees and commissions only apply when you withdraw cash, pay bills or purchases, or transfer from one wallet to another. The fee amount appears whenever you make a transaction through the Hawelli app, in addition to a small fixed fee for wallet management.

According to Central Bank of Libya regulations, you can have only one primary account linked to a specific mobile number.

All responsibility for the transaction lies with the customer who made it, because the customer enters the recipient's wallet number and the amount, then confirms the transaction using the PIN code. You must therefore be careful and double‑check all details before performing and confirming any transaction.

Your money is 100% safe in your Hawelli account. A unique PIN code is required for every payment and transfer, and there is a full log of all transactions on your account. If you suspect that someone else knows your PIN, change it immediately through the Hawelli app on your phone and contact customer service to review your recent transactions.

You need to open a new Hawelli account with your new number and contact the call center and customer service so they can transfer your balance from the old number to the new one, then fill out a request to cancel the old wallet.

First, contact customer service or go to the nearest agent to freeze your account. Then install the app on your new phone and reactivate your account.

It is best to keep your mobile number active at all times. If it is inactive, your ability to use the service will be very limited. After changing your number, you must open a new account with the new number and cancel the old one.

Yes, via the Hawelli app on your mobile phone to make transfers and pay bills inside Libya only.

Yes. You can go to the nearest agent and fill out the Hawelli account closure form, or close it electronically through the app after making sure your balance is zero.